Shipping policy
At Saramaa, each piece is thoughtfully crafted and carefully prepared for dispatch. We aim to deliver your order safely and on time while maintaining the quality and integrity of our products.
📦 Order Processing Time
All orders are processed within 2–4 business days after payment confirmation.
Orders are not shipped or delivered on weekends or public holidays.
In case of high order volume or unforeseen delays, shipping may take additional time. If there is a significant delay, we will notify you via email or WhatsApp.
🚚 Shipping Coverage
We currently ship across India.
At this time, international shipping is not available.
(You can add this later when required.)
⏳ Estimated Delivery Time
Once dispatched, delivery typically takes:
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Metro cities: 3–5 business days
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Other locations: 5–8 business days
Delivery timelines may vary depending on your location, courier partner, weather conditions, or local restrictions.
💰 Shipping Charges
Shipping charges (if applicable) will be calculated and displayed at checkout before payment.
From time to time, Saramaa may offer free shipping promotions, which will be clearly mentioned on the website or product page.
📍 Order Tracking
Once your order is shipped, you will receive a shipping confirmation message with tracking details via email or WhatsApp.
You can track your order using the provided tracking link until it reaches you.
🏠 Incorrect Address & Failed Delivery
Please ensure that your shipping address, contact number, and PIN code are accurate at the time of placing the order.
Saramaa will not be responsible for delays or non-delivery caused due to:
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Incorrect or incomplete address details
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Unavailable recipient at the delivery location
If an order is returned due to such reasons, re-shipping charges may apply.
📦 Damaged or Missing Packages
If you receive a package that appears damaged, opened, or tampered with, please contact us within 24 hours of delivery with clear photos or videos of the package.
Email: info@saramaa.com
📞 Contact Us
For any shipping-related questions or assistance, feel free to reach out to us:
📧 Email: info@saramaa.com
🌐 Website: www.saramaa.com